Returns & Exchanges

At Needlepoint, we want you to be completely satisfied with your home decor purchases. If your item isn't a perfect fit for your space, we offer hassle-free returns on all eligible products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.